Terms of Service

Service and Scope

VPNHY provides international route connections and subscription management, covering 100+ countries and 180+ routes, with support for Windows / macOS / iOS / Android / Linux. Route lists and options available in client apps may change due to maintenance or network conditions. Coverage does not mean every route will be connectable at all times.

The service provides network connectivity, but does not provide third-party website accounts, content licenses, or paid benefits. Regional rules, account eligibility, and content policies for third-party services are determined by those services. Use of this service does not guarantee continued availability of any particular website or access to specific content.

Account and Subscription Rules

No email address is required; a username and password are enough to create an account. Users are responsible for keeping their password and subscription details secure and must not publish subscription links publicly. If credentials are exposed or unusual activity is detected, change the password and report it by support ticket. Sign in to the user panel to access client apps and subscriptions.

There is no limit on the number of devices connected at the same time, for the account holder’s personal use. This does not permit reselling, renting, publicly distributing subscriptions, or sharing an account with others. You may not use a subscription to provide a commercial relay service to others.

Monthly subscription traffic resets each month on the activation date. The price difference for a mid-cycle upgrade is converted into remaining days. Data packages remain available until used and do not expire. Before purchasing, check the prices, data allowances, and billing methods on the Packages page. Orders and remaining usage can be viewed in the user panel.

Acceptable Use

Users must comply with the laws and regulations applicable in their location and to the services they use, as well as the rules of any platforms they access. The service must not be used for unlawful purposes, including fraud, violating others’ privacy, distributing illegal content, accessing systems without authorization, or infringing intellectual property rights.

Users must not launch network attacks, distribute malicious software, send spam, or disrupt other users or third-party systems through automated abuse or other means. Users are responsible for content they upload, download, or publish, and for actions taken through their accounts. Network acceleration does not change the legal responsibility for such activities.

Availability and Scope of Liability

Connection performance depends on the local network, carrier routing, destination service, and device configuration. Maintenance, upstream outages, or changes to third-party policies may interrupt connections, change routes, or affect access. The service does not guarantee a fixed speed or latency, or uninterrupted connections.

If you encounter a problem, note the selected region, client platform, and error message before submitting a support ticket. Do not submit your password or complete subscription credentials. Users should back up important information themselves. Liability is determined in accordance with applicable law and the circumstances. These terms do not exclude liability that cannot legally be excluded or limit any remedies available to users under the law.

Refund Policy

You may request a full refund for any reason within 60 days of your first payment. To request a refund, sign in to the user panel and submit a request through the support ticket portal. Include the relevant order so payment and refund records can be checked. No reason for using the service is required.

Supported payment methods are Alipay / WeChat Pay / USDT. Once a refund request has been reviewed and approved, the applicable refund method will be confirmed with the user. The time it takes to receive a refund depends on payment channel processing, and no fixed arrival time is guaranteed. Any changes to subscription benefits and subsequent use related to a refund will be explained as part of the outcome to keep the order and benefit status consistent.

Account Termination and Changes to These Terms

If VPNHY identifies unlawful use, resale or sharing, attacks, abuse, or other violations of these terms, it may suspend relevant connections or terminate the account, depending on the circumstances. After taking any necessary risk mitigation measures, VPNHY will explain the reason where practicable. Users may raise an objection through a support ticket. Account action does not automatically cancel the refund commitment or legal rights set out in these terms.

If service rules change, this page will be updated with the revised terms and the month of the last update. Changes that materially affect benefits will be communicated through an on-site announcement or the user panel. Changes will not retroactively reduce refund benefits for orders already in effect. If you do not agree with a change, you may stop using the service and ask about how it affects your existing subscription by support ticket.