For connection, subscription, or billing issues, submit a support ticket first. Your issue description and support history stay together, making it easier to follow up.
The user panel ticket system is currently the only available support channel. Contact details that have not been officially published are not valid support channels. Do not send account or order information to unverified accounts.
Use tickets for connection issues, subscription imports, order inquiries, and refund requests. Log in to the user panel, describe the issue, then return to your ticket to check replies and progress.
No standard response time has been announced. Resolution time depends on the investigation and whether additional information is needed. Add any follow-up materials to the original ticket to keep the context together.
Go to Support Tickets →VPNHY has not published a support email address, so this page does not include an email contact link. Submit account, order, and connection questions through the support ticket system.
No email response schedule is available. There is no need to wait for an email—check your ticket status in the user panel.
VPNHY has not published a Telegram contact account, so this page does not include a social contact link. Keep any follow-up questions in your support ticket.
No Telegram response schedule is available. Refer to the information in the VPNHY user panel.
Describe what happened first, then add details about your setup and the steps you have tried. This makes it easier to diagnose the issue than simply reporting “connection failed.”
Include your platform, the route location and type shown in your client, roughly when the issue occurred, and the exact error message. Specify whether you cannot connect, pages will not load after connecting, or only one app is affected. If you have tried a different network or route, include the result.
If you attach a screenshot, leave the error message visible and redact your subscription URL, access credentials, and other personal information. Do not submit your account password or paste your full subscription link into the ticket.
Include the plan you selected, the order status, your payment method, and the relevant order number from the user panel. Supported payment methods: Alipay / WeChat Pay / USDT. If the status has not updated after payment, add the relevant details to the same ticket to avoid paying twice.
VPNHY offers a 60-day no-questions-asked refund. To request one, submit a ticket with the relevant order details. See the Terms of Service for full terms. Monthly subscription data resets each month on the activation date. Mid-cycle upgrades are prorated for the remaining days. Data packages remain valid until used and never expire.
For your first setup, start with the Guides. For connection and account issues, visit the Help Center. For billing and data usage rules, see the Plans. If you still need help, include what you have already checked in your support ticket.